FAQ

GENERAL INFORMATION


COVID UPDATE : SHIPPING NOTE : All in-stock orders are processed and posted out within 5-7 days after order is placed.  At this stage I do not offer tracking and because of this can not track or locate your order.  Due to Covid-19 international shipping out of Australia is experiencing unpredictable delays. Any international purchases are made with your understanding that shipments may be delayed and is at your own risk.  Postal times are anywhere between 4 - 12 weeks.


Where are you located?  I'm based in small little town in Victoria, Australia.

Postal timeline? 
While shipping is so unpredictable, the general timeline within Australia is 1-2 weeks.  International 2-8 weeks.

Do you offer a refund? Unfortunately no.  I can only refund if I'm contacted on the same day of your order and it hasn't been posted.  Or if the stamp set has a defect with photo proof.  I do not refund pre-ordered stamp sets or stamp subscriptions.

Do you resend lost mail?  No.  Once your order has left my hands, I take no responsibility for the post. It's a loss to both parties.

Do you have tracking?  At this stage no. Reasoning behind this is to keep mailing more affordable.  Please do not email me asking me to locate your order as I can not.

I just realised my address is wrong and my parcel has been sent? You will have to sort this out on your end, as there is nothing I can do from my end.

Can I use stamped images for kits?  No.

Do you take in stamp suggestions? Yes and I love it.  Please contact me as I would love to hear from you, ks.kellie.stamps AT gmail DOT com.

Can I set up a wholesaler account?  I don't offer wholesale.


DIGITAL INFORMATION

Do you offer refunds on digital stamp sets?  No.  The only way I will consider offering a refund is if ordered twice by mistake.

Can I print and use in craft kits?  No