FAQ

GENERAL INFORMATION


Where are you located?  I'm based in small little town in Victoria, Australia.

Postal timeline? 
While shipping is so unpredictable, the general timeline within Australia is 1-2 weeks.  International 2-8 weeks.

Do you offer a refund? Unfortunately no.  I can only refund if I'm contacted on the same day of your order and it hasn't been posted.  Or if the stamp set has a defect with photo proof.

Do you resend lost mail?  No.  Once your order has left my hands, I take no responsibility for the post. It's a loss to both parties.

Do you have tracking?  At this stage no. Reasoning behind this is to keep mailing more affordable.

I just realised my address is wrong and my parcel has been sent? You will have to sort this out on your end, as there is nothing I can do from my end.

Can I use stamped images for kits?  No.

Do you take in stamp suggestions? Yes and I love it.  Please contact me as I would love to hear from you, ks.kellie.stamps AT gmail DOT com.

Can I set up a wholesaler account?  I don't offer wholesale.


DIGITAL INFORMATION

Do you offer refunds on digital stamp sets?  No.  The only way I will consider offering a refund is if ordered twice by mistake.

Can I print and use in craft kits?  No