FAQ

GENERAL INFORMATION


Where are you located?  I'm based in Victoria in Australia.

How long is shipping? 
While shipping is unpredictable, the general timeline within Australia is 1-2 weeks.  International can be 4-8 weeks.

Do you offer a refund? No.  I only offer a refund if contacted on the same day and your order is not yet sent.  Or if the stamp set has a defect.

Do you resend lost stamps in the mail?  NO, once your order has left my hands, I take no responsibility for the post. It's a loss to both parties.

Do you have tracking?  No, to keep mailing more affordable, I don't offer tracking.

I just realised my address is wrong and my parcel has been sent? You will have to sort this out on your end, as there is nothing I can do, once your order has left the office.

Can I use stamped images for kits?  No.

Do you design for other companies?  Yes and I love it.  If you would like me to design for you, please contact me as I would love to hear from you, ks.kellie.stamps AT gmail DOT com.


DIGITAL INFORMATION

Do you offer refunds on digital stamp sets?  No, the only way I will consider offering a refund is if ordered twice by mistake.

Can I print and use in craft kits?  No